Operator: Nova Vision – FZCO Registered office: Building A1, Dubai Digital Park, Silicon Oasis, Dubai, United Arab Emirates Contact: contact@novavision.ae
The "Platform" refers to the website, web application and any related digital interface operated by Nova Vision – FZCO (hereinafter "the Provider").
By accessing, browsing or using the Platform in any way, the User acknowledges having read, understood and accepted these Terms of Use (hereinafter "Terms") without reservation. These Terms are separate from and complementary to the General Terms and Conditions of Sale. If the User does not agree, they must immediately cease all use of the Platform.
The Provider may amend these Terms at any time by posting a revised version. Continued use after publication constitutes acceptance.
The Platform is accessible from any device with an internet connection. All access costs are borne exclusively by the User. The Provider may suspend, restrict or interrupt access at any time without prior notice for maintenance, updates or any other reason, without incurring any liability.
The Provider gives no guarantee of uninterrupted, timely, secure or error-free access.
Certain features require an account. The User must provide accurate information and is solely responsible for the confidentiality of their credentials and all account activity. The User must immediately notify the Provider of any unauthorised access.
The Provider shall not be liable for any loss resulting from the User's failure to safeguard credentials. The Provider may refuse, suspend or delete any account at its sole discretion, without notice or justification.
The Service operates via the Provider's servers, which act as an intermediary between the User's browser and the User's email provider (e.g. Gmail). Email content, metadata and authorisation credentials are accessed only with the User's explicit permission via OAuth 2.0.
Email content and metadata are processed in transit through the Provider's servers solely to enable the Service and are never stored or retained on the Provider's servers beyond the duration of the operation required to perform the requested action. Only minimal metadata (sender address, subject line) is retained in the Provider's database for the sole purpose of displaying the User's cleaning history.
The Provider uses the User's email address solely for communication and authentication with integrated third-party services (e.g. Gmail). The Provider will never sell or rent the User's email address or any personally identifiable information to any third party.
THE USER GRANTS ACCESS TO THEIR EMAIL ACCOUNT ENTIRELY AT THEIR OWN RISK. THE PROVIDER ACCEPTS NO LIABILITY WHATSOEVER FOR ANY CONSEQUENCE ARISING FROM SUCH ACCESS.
If the User grants the Provider access to their Google data, the following additional restrictions apply:
(a) The Provider will only use access to read or control Gmail message metadata (including attachment information), headers and message content to provide the Service, and will not transfer this data to others unless necessary to comply with applicable law. (b) The Provider will not use Gmail data for serving advertisements. (c) The Provider will not allow humans to read this data unless the User provides affirmative agreement for specific messages, it is necessary for security purposes such as investigating abuse, or to comply with applicable law. (d) The Provider's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
The User shall not: (a) use the Platform for any unlawful, fraudulent or harmful purpose; (b) attempt to gain unauthorised access to any part of the Platform, other accounts, or connected systems; (c) introduce viruses, malware, bots, scripts or any harmful code; (d) interfere with or disrupt the integrity or performance of the Platform; (e) scrape, crawl or extract data from the Platform by automated means without prior written consent; (f) reverse engineer, decompile, disassemble or attempt to derive the source code; (g) reproduce, sell, resell, sublicense or exploit any part of the Platform without prior written consent; (h) impersonate any person or entity; (i) use the Platform in any manner that could damage, disable or overburden the Provider's infrastructure.
Any breach entitles the Provider to immediately suspend or terminate access without notice.
THE PLATFORM AND THE SERVICE ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT ANY WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY.
The Provider expressly disclaims all warranties, including but not limited to: implied warranties of merchantability, fitness for a particular purpose and non-infringement; that the Platform will meet the User's requirements; that access will be uninterrupted, secure or error-free; and regarding the accuracy or completeness of any content or results.
No advice or information obtained from the Provider shall create any warranty not expressly stated herein.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
9.1 – The Provider shall not be liable for any direct, indirect, incidental, special, consequential or punitive damages, including: loss of data, emails, profits, revenue, business, opportunity, reputational harm, or cost of substitute services, arising from the use of or inability to use the Platform, even if advised of the possibility of such damages.
9.2 – The Provider's total aggregate liability shall be limited to the amounts paid by the User during the three (3) months preceding the claim, or ten euros (€10), whichever is greater.
9.3 – The Provider shall not be liable for any damage resulting from: the User's failure to back up data; the User's negligence with credentials; third-party services, platforms or email providers; or any modification, suspension or discontinuation of the Platform.
9.4 – The User irrevocably waives any claim beyond these limits to the fullest extent permitted by law.
The User agrees to defend, indemnify and hold harmless the Provider, its officers, directors, employees, agents, affiliates and subcontractors from any claims, liabilities, damages, costs and expenses (including legal fees) arising from: (a) the User's use of the Platform; (b) any breach of these Terms; (c) any violation of law or third-party rights; (d) any content or data processed through the User's account.
11.1 – GDPR (EEA Users) The Provider complies with Regulation (EU) 2016/679 (GDPR) for Users in the European Economic Area. The User has the right of access, rectification, erasure, restriction, portability and objection by contacting dpo@novavision.ae. The User may also lodge a complaint with their local supervisory authority (in France: CNIL – www.cnil.fr). Personal data may be transferred to the United Arab Emirates. The Provider implements appropriate safeguards under Article 46 of the GDPR (Standard Contractual Clauses).
11.2 – CCPA (California Users) California consumers may request disclosure, deletion or opt-out of the sale of personal data. The Provider does not sell personal data. Requests are processed within one month. Contact: support@novavision.ae.
11.3 – Children's information The Provider does not knowingly collect personally identifiable information from children under 13 (or 16 in the EEA). If a parent or guardian believes their child has provided such information, they should contact the Provider so it can be promptly removed.
The Platform may use cookies. Where required by law (Directive 2002/58/EC, CNIL guidelines), consent will be requested before placing non-essential cookies. The User may manage preferences via the Platform or their browser settings.
The Platform may contain links to third-party websites. The Provider has no control over and assumes no responsibility for the content, privacy practices or availability of third-party resources. Access is at the User's own risk.
All elements of the Platform are the exclusive property of the Provider. The User is granted a limited, personal, non-exclusive, non-transferable and revocable right of access for the intended purpose only. Any unauthorised reproduction, representation, modification or exploitation is strictly prohibited.
The Provider may suspend or permanently terminate access at its sole discretion and without notice for any reason, including: suspected breach of these Terms, fraudulent or unlawful activity, governmental requests, or technical issues. The User's rights cease immediately upon termination.
Articles 8, 9, 10, 11, 14 and 17 survive termination.
The Provider shall not be liable for any failure resulting from circumstances beyond its reasonable control, including: natural disasters, pandemics, war, cyberattacks, power or network failures, governmental actions, or third-party disruptions.
These Terms are governed by the laws of the United Arab Emirates and the Dubai Silicon Oasis Free Zone, to the exclusion of any other legal system.
ANY DISPUTE SHALL BE SUBMITTED TO THE EXCLUSIVE JURISDICTION OF THE COURTS OF DUBAI (UAE).
Notwithstanding the foregoing, pursuant to Article 6(2) of Regulation (EC) No 593/2008 (Rome I) and Regulation (EU) No 1215/2012 (Brussels I Recast), consumer Users in the EU retain the protection of their local mandatory rules and the right to bring proceedings before their local courts.
If any provision is held invalid, the remaining provisions continue in full force. The invalid provision shall be replaced by a valid one reflecting the original intent.
Failure to exercise any right does not constitute waiver.
These Terms, together with the General Terms and Conditions of Sale and the Privacy Policy, constitute the entire agreement and supersede all prior agreements.
These Terms are drafted in English. In the event of a translation, only the English version prevails.